Frequently Asked Questions

Find answers to common questions about enrollment, payments, certificates, court acceptance, and more. We are here to help you through every step of the process.

28 Questions Answered

6 Categories

Enrollment & Getting Started Payments & Refunds Certificates & Completion Court & Probation Acceptance Spanish Language Courses Technical & Account Issues

Important Reminder

Always confirm course acceptance with your court, probation officer, or supervising entity before enrolling. Download the Course Acceptance Request Letter from our Resources page. All enrollments are final and non-refundable.

Enrollment & Getting Started

Payments & Refunds

Certificates & Completion

Court & Probation Acceptance

Spanish Language Courses

Technical & Account Issues

Still Have Questions?

If you could not find the answer you were looking for, do not hesitate to reach out. We are here to help you navigate the enrollment process and meet your requirements.

AFFILIATE DISCLOSURE: Mandated Education Powered By Thinkific is an affiliate services provider for National Court Ordered Education Institute, LLC and a member of the Court Ordered Rehabilitation Education Providers Services Organization (COREPSO). Commission may be earned when you click course links and complete enrollment.

Frequently Asked Questions

Important Reminder

Enrollment & Getting Started

How do I enroll in a course?

Do I need to get approval before enrolling?

How do I know which course to take?

Can I take courses on my phone or tablet?

Is there a deadline to complete my course?

Can I pause and resume my course?

Payments & Refunds

What payment methods are accepted?

Are there any hidden fees?

Can I get a refund?

What if I enrolled in the wrong course?

Is there financial assistance available?

Certificates & Completion

How do I receive my certificate?

Is the certificate accepted by courts?

Can I get a replacement certificate?

Does the certificate show the number of hours completed?

How long does it take to complete a course?

Court & Probation Acceptance

Are these courses accepted nationwide?

What is COREPSO?

What if my court doesn't accept online courses?

Can my probation officer verify my completion?

What types of court orders do these courses fulfill?

Spanish Language Courses

Are courses available in Spanish?

Is the certificate for Spanish courses the same as English?

Can I switch between English and Spanish during a course?

Technical & Account Issues

I forgot my password. How do I reset it?

The course video isn't loading. What should I do?

Can someone else complete the course for me?

How do I contact support?

Still Have Questions?